Conflict and Crisis in the Organization 530-ZS2-2PKKO

PKKO_W01 - has knowledge about social bonds existing within an organisation and about relations between them and sources that may cause conflict and crisis situations - KA7_WG4 - Written exam
PKKO_W02 - has an extended knowledge of a person as an organisational resource, knows what persuasion and psycholinguistics are and how to make decisions in conflict situations - KA7_WG5 - Written exam
PKKO_W03 - has in-depth knowledge of organisational, professional and ethical norms and rules organising social structures and institutions, as well as knowledge of methods and techniques of organisational conflict management (including mediation techniques) - KA7_WG7 - Written exam
PKKO_U01 - can correctly interpret and explain the causes of conflicts and organisational crises - KA7_UW1 - Case studies, individual and group work, practical tasks
PKKO_U02 - applies the acquired knowledge of conflicts in organisations to propose solutions to conflict situations and solve specific complex and untypical problems on his/her own - KA7_UW6 - Case studies, individual and group work, practical tasks
PKKO_U03 - is able to work in a group, taking various roles in it, e.g. arbitrator, mediator, conciliator - KA7_U01 - Case studies, individual and group work, practical tasks
- Case studies, individual and group work, practical tasks
PKKO_K02 - can make extended use of organisational norms and rules in order to solve management problems - KA7_KR1 - Case studies, individual and group work, practical tasks

Teaching methods:
Traditional lecture with elements of multimedia presentations, engaging the audience to ask questions and share their own
observations during the lecture.
Exercises - group assignments, case studies and discussion, colloquium.
Course completion forms:
Lecture - written credit in the form of a test is considered passed when min. 51% correct answers' only those students who obtain a pass mark in the exercises are allowed to take the exam.
Exercises - 50% of the grade - assignments made during the class, in groups or individually, case study, the part is considered passed when min. 51% of the points possible to obtain; 50% of the grade - the test, the test is considered passed when min. 51% of the correct answers are obtained.
A student is entitled to 1 absence. Credit for excess absences is given at consultations, the student answers questions concerning the subject of the classes he/she was absent from and performs tasks which were part of the exercises. With more than 50% absences, the student is not allowed to pass the exercises.

Primary literature:
1. Adams K., Galanes G.J., Communicating in groups
2. Moore Ch. W., The Mediation Process: Practical Strategies for Resolving Conflict

Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system:

• Description of 530-ZS2-2PKKO in USOSweb